Livechat Software

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LiveChat Software
200px
Type S.A.
Founded 2002
Headquarters Wrocław, Poland
Industry E-commerce, Software development
Products Live support software, Instant messaging software, Chat software, Help desk software
Website http://www.livechatsoftware.pl

LiveChat Software (WSE:LVC) [1] is developer of LiveChat - software as a service-based real-time visitor monitoring and online chat software tool for ecommerce sales and support.

Founded in 2002 as Livechat Sp. z o.o. (LLC) in Wrocław, Poland, since October 2007 as a stock company. The company serves more than 13,000 businesses in over 130 countries,[2][3][4] including Adobe, AirAsia, Better Business Bureau, ING, Linens 'n Things and Orange.[5][6][7]

Besides developing and selling communication solutions, in 2004-2010 LiveChat Software was also the owner of one of the first Polish online chat portals - POLChat.

History

In October 2006 50% of company stock was bought by Capital Partners S.A., investment and consultancy firm publicly listed at Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake[8] along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A..[9] This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro.pl.[10]

In January 2011 the management team looking to get back a controlling equity stake in the company started the management buyout process. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company.[11][12]

Also in 2011 Deloitte listed LiveChat Software as one of the fastest growing Central European technology companies in Deloitte Technology Fast 50 program - the company was selected for the 2011 award based on its 545% revenue growth over the previous five years (2005–2010).[13] In 2012 the company was listed 18th in the same ranking, based on its 830% revenue growth.[14]

In 2013 the company has been listed by Red Herring in the group of the most innovative companies from across Europe.[15] It has also been recognized by Deloitte in its annual Technology Fast 50 program and listed 18th with 624% revenue growth.[16]

In 2015, during the Private Equity Forum & Awards Gala organized by the Executive Club with the support of Polish Private Equity & Venture Capital Association, LiveChat Software has been awarded “Private Equity Diamonds in the category Portfolio company (small cap).[17] Later that year LiveChat Software has been shortlisted for the European Small and Mid-Cap Awards as one of three companies entered for the awards by Warsaw Stock Exchange are the only CEE companies to be shortlisted. [18][19]

Products

Company products are:

In October 2007 LiveChat (formerly LIVECHAT Contact Center) was listed among top Customer Support and Feedback applications in Inside CRM report[20] recommended by Guy Kawasaki.[21]

On the software market, company cooperates with such companies as Microsoft, MySQL AB,[22] Intel or Red Hat.[23]

See also

References

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