Tealeaf
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| File:Tealeaf IBM.jpg | |
| Subsidiary of IBM Division of Digital Analytics | |
| Founded | 1999 |
| Headquarters | San Francisco, CA, USA |
|
Key people
|
Robert Wenig (founder, CTO), Michael Mayne (CFO) [1] |
| Products | IBM Tealeaf cxImpact IBM Tealeaf cxView IBM Tealeaf cxOverstat IBM Tealeaf cxReveal IBM Tealeaf cxVerify IBM Tealeaf cxMobile IBM Tealeaf cxConnect[2] |
| Website | http://www.tealeaf.com/ |
Tealeaf is a Customer Experience Management (CEM) software company, now owned by IBM.[3] Its CX line of products captures website interaction from the actual users' perspectives.
Tealeaf's products are used to provide visibility into the online customer experience by capturing, analyzing and replaying details of customers' visits to find site errors or issues and understand the impact that transaction failures have on business processes.[4]
Contents
History
Tealeaf was founded by Robert Wenig, Randi Barshack, and Igor Tsyganskiy in November 1999[5] as an independent spin-off of SAP AG. In developing web-based software for SAP, Wenig found it very difficult to reproduce problems reported by users. He came up with the idea that web sites could have a "black box" similar to an airplane cockpit voice recorder to understand what happened in any user visit.[6] He developed software to record all the dynamically generated HTML at the network level and store it for later searching and visual replay. While the technology was originally created to assist software developers the technology has since been adapted for use by business users, call centers and legal compliance groups within organizations.[7]
On May 1, 2012 Tealeaf signed an agreement to be acquired by IBM. Terms were not disclosed. The deal was closed on June 13 2012. [8]
See also
References
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External links
- ↑ http://www.tealeaf.com/company/leadership.php
- ↑ http://www.tealeaf.com/products/index.php
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- ↑ http://www.cio.com/article/31165/TeaLeaf_Technology_Tools_Lets_You_See_Your_Website_As_Your_Audience_Does, CIO, June 15, 2002
- ↑ http://www.computerworld.com/newsletter/0,4902,90445,00.html?nlid=APP, ComputerWorld, February 26, 2004
- ↑ Lua error in package.lua at line 80: module 'strict' not found.
